Refund policy

Refund Policy

Changed your mind? No problem! We have a 14-day return policy, which means you can request a refund within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To arrange a return, please contact us at info@sunnahgiftbox.com. If the return is approved, we will send you instructions on how and where to send the package. 

Returned items are your responsibility until they reach us, so please ensure they are packed and sealed to avoid any damage on its way back to us.

NOTE: If the reason for the return is a customer error in product selection, we do not guarantee a refund. 

 

Faulty Items

If your item develops a fault or arrives damaged within the first 28 days, please report this to us immediately with photographic evidence of the fault. We will provide you with a pre-paid returns label to send the item back to us. Once we receive the item, we will issue you with a full refund, or offer a replacement for the faulty item.